Thank you for stopping by! It’s not the most entertaining part of the site but it’s important stuff. Let’s get into it.
Due to the ongoing COVID-19 situation, delivery may take longer than usual, thank you for your patience.
Once you have placed your order, it will be shipped out to you via Royal Mail. We offer:
- Free standard delivery on all orders to the UK
- £20 for International shipping up to 5kg
- Free International shipping on orders above £150 and up to 5kg
Once your order has been accepted by us, you will receive an email to confirm your goods have been dispatched. Below are the timescales in working days (Monday to Friday, excluding Saturday, Sunday and public holidays) from which you can expect your package to arrive:
- UK – approx. 3 – 5 working days
- International orders – approx. 14 – 21 working days
Your dispatch email will include your tracking number, you can also find your tracking number listed with your order in the ‘My Account’ section of the Website. Additionally, you can keep an eye on your package in transit via the Royal Mail site https://www.royalmail.com
All orders are shipped from London, UK. Please note that international orders may incur tax and duties, we recommend you check if local tax and duties may be applied to your order before making a purchase from our site. If there are additional charges, Royal Mail’s partner company in your respective country will contact you for payment prior to or upon delivery.
If tax & duties applied to your order are not paid, an attempt will be made to return the package to Holpura. If successful, a refund will be processed within 14 days of receipt, however the cost of return shipping will be deducted from your refund amount. Please note some countries may not allow your order to be returned for failure to pay tax and duty, in which case a refund is not guaranteed.